Thank you for shopping with us. We want you to feel confident about your purchase and understand our policies clearly. Due to the nature of our products, we do not accept returns once an order has been opened or delivered. Please read our full policy below.
All Sales Final
- For hygienic and safety reasons, all silicone product sales are final.
- We cannot accept returns or exchanges on these items, whether used or unused, as we cannot guarantee the integrity or sanitation of the product once it leaves our facility.
Order Issues & Defects
We stand behind the quality of our products. If your order arrives defective, damaged, or incorrect, please contact us within 7 days of delivery at contact@motacreations.com
- Please include your order number, description of the issue, and clear photos.
- If the product is determined to be defective or the wrong item was shipped, we will offer a replacement or refund at our discretion.
Shipping & Delivery Concerns
- We are not responsible for delays caused by carriers, incorrect shipping addresses provided at checkout, or packages marked as delivered by the carrier.
- If your package is lost in transit, we will work with the carrier to try to resolve the issue.
Cancellations
- Orders may only be cancelled if they have not yet entered production or been shipped. Once processing begins, cancellations are not possible.
Customer Responsibility
Please review product descriptions, dimensions, and details carefully before purchasing. Our products are handmade/produced with care, but small variations in color, texture, or finish may occur and are not considered defects.